Privacy Policy

1. Data we collect

Information you share through the contact and quote forms, such as your name, email address, phone number and the content of your message, is collected to assess your enquiry, respond to you and measure the results of our advertising (section 3).

2. How we use data

Your data is not shared with third parties except for preparing quotes, project communication, carrying out projects, advertising measurement and compliance with legal obligations, and it is not sold for marketing purposes. The information sent to Google and Meta for advertising measurement is described in section 3, and the information processed by AI-assisted tools and on WhatsApp in section 4.

3. Cookies and advertising measurement

The site uses cookies for basic functionality, anonymous usage statistics and advertising measurement. You can delete or block cookies in your browser settings.

When you arrive by clicking a Google ad, Google Tag Manager and Google Ads record the ad click ID. Submitting the application form, clicking a WhatsApp or phone link, and your application turning into an approved proposal or a down payment are reported to Google Ads with this ID and the amount. This report does not include your name, company or message.

When you submit the application form, your email address and phone number are encrypted one way in your browser (SHA-256 hash) and sent to Google. Google matches this hash against its own records to measure the result of the ad. You can manage your ad preferences on the My Ad Center page of your Google account.

The Meta pixel (the measurement tool for Facebook and Instagram ads) runs on the Digital Renewal campaign page. Your visit to the page, submitting the application form and clicking a WhatsApp or phone link are reported to Meta. When you submit the application form, your email address and phone number are encrypted one way on our server (SHA-256 hash) and sent to Meta together with your IP address and browser information. This report does not include your name, company or message. You can manage your ad preferences in the Ad preferences section of Accounts Center in your Facebook or Instagram account.

4. AI-assisted tools and communication via WhatsApp

We use AI-assisted tools to prepare draft replies in project correspondence, to organise project information and to carry out the website design and coding process. For these purposes we process the content of correspondence, the files you share, and your brief and project details.

National ID numbers, card numbers, IBANs and passwords are masked before any content is sent to an AI tool. When draft replies are prepared, phone numbers and email addresses are masked as well. In the website design and coding process, phone numbers and email addresses are not masked. The contact details that will appear on your website are used in this process.

AI only prepares drafts. Every reply sent to you and every change to your website is checked by our team before it is sent or published. No decision about you is made solely on the basis of automated processing. Draft replies are deleted after ninety days.

When you write to our business line on WhatsApp, your message is saved to your correspondence in the client panel. Messages from a number that does not match a registered account are kept for no more than seven days so that we can match you with the right project, and are then deleted. Using this channel is your choice.

The AI service is provided by Anthropic PBC (United States) and WhatsApp messaging by Meta Platforms (WhatsApp Business Platform). The source code of websites is stored on GitHub (United States). The data described in this section and the phone number you use on WhatsApp are processed on the providers' servers abroad. The AI service provider does not use this data to train its models. We do not use your WhatsApp conversations to train AI models.

This processing is based on the establishment and performance of a contract and on our legitimate interest (Article 5(2)(c) and (f) of the KVKK). You can exercise your rights under Article 11 of the KVKK, including the right to object to a result against you that arises from your data being analysed solely by automated systems, by writing to the address given in section 6.

5. Data security

Your data is protected with reasonable technical and administrative measures. Nevertheless, absolute security cannot be guaranteed for transmission over the internet.

6. Your rights

To request access to, or the correction or deletion of, your personal data, you can write to hello@sahandesign.com. For details, see the Data Protection Notice (KVKK).