Pre-Contract Information Form

Seller details

Email: abdullah@sahandesign.com

Phone: +90 312 911 20 37

Address: Kızılırmak Mh. Dumlupınar Bulvarı, YDA Center No: 9A/158 Çankaya, Ankara

Main characteristics of the service

The scope of the service you order, the deliverables, the revision allowance and the delivery time are defined on the relevant package page and in your order summary. The choices you make in the configurator (such as extra quantities, formats or express delivery) are part of the scope and appear line by line in the order summary.

The service is limited to the scope defined in your order. Requests outside that scope are priced separately and are not carried out without your approval.

Total price and taxes

The grand total shown in your order summary is the amount you pay, all taxes included. Value added tax is included in that amount and is also shown separately in the summary.

Because the service is delivered digitally, there are no shipping, courier or similar additional costs. If a situation arises that requires an additional cost, you will be informed before the order is placed.

If you selected items that renew monthly, those items are charged again at the start of each period and are shown as a separate line in the order summary.

Payment and performance

You can pay by credit or debit card, or by bank transfer. When you pay by card, your card details do not reach us. They are sent directly to the payment institution.

For one-off items, half of the total is collected as a deposit when you place the order, and the balance is collected on delivery. Items that renew monthly are not included in the deposit.

Work starts once we have received your deposit. The delivery time is stated on your package page. Where it is not stated, performance is completed no later than thirty days after the date on which the order is placed. If the content, brand information or feedback expected from you is delayed, the delivery time is extended by the length of that delay and you will be informed.

If you experience any problem with your payment or with performance, you can reach us through the contact channels below. Your enquiry is answered through the same channel.

Right of withdrawal

As a consumer you have the right to withdraw from your order within fourteen days without giving any reason and without paying any penalty. For service contracts this period starts on the day the contract is formed, that is, the day your order is placed.

To exercise your right of withdrawal, you only need to notify us in writing within the period. You can send the notice to the email address in the Seller details section at the top of this page. You do not need to fill in a separate form. It is enough to state your order number and that you wish to withdraw.

After we receive a valid withdrawal notice, we refund the amount collected within fourteen days from the date the notice reaches us, using the payment method you used, at no cost to you.

Cases where the right of withdrawal does not apply

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with your consent before the withdrawal period expires.

Our design and software services start as soon as you give your approval. For this reason, we ask for a separate confirmation at the checkout step: if you agree to the service starting before the withdrawal period expires, you lose your right of withdrawal from the moment work begins. The date of your confirmation is entered in your order record.

If you do not want work to start immediately and would like to keep your withdrawal period, write to us before placing the order. In that case, we start work once the fourteen-day period has ended, and your right of withdrawal remains fully in place throughout that period.

In addition, deliverables prepared to your specific requirements, which by their bespoke nature cannot be offered to anyone else, cannot be returned once delivered.

Cancellation and refund terms

Even where you have lost the right of withdrawal, if you wish to cancel your order the refund is handled on the following basis.

If work has not yet started, the full deposit collected is refunded within fourteen days.

If work has started but the first presentation has not been sent to you, the value of the work completed up to that point is set off against the deposit and the remainder is refunded. The amount set off cannot exceed half of the deposit.

For cancellations after the first presentation has been sent to you, the deposit is not refunded. The remaining balance is not collected and the work produced is not delivered.

You can cancel items that renew monthly by giving notice at least seven days before the end of the current period. Cancellation takes effect at the end of that period. The fee for a period that has already started is not refunded.

All refunds are made within fourteen days at the latest, using the payment method you used. With card payments, the time it takes for the amount to appear in your account depends on your bank.

Complaints and dispute resolution

You can send any complaint about your order to the email address or phone number above. Your complaint is recorded and answered through the same channel.

If no resolution is reached, you may apply to the Provincial or District Consumer Arbitration Committee at your place of residence or at the place of the transaction, within the monetary limits announced each year by the Ministry of Trade. For disputes above that limit, you may apply to the Consumer Court.