As Şahan Design, my difference from advertising agencies is that I carry out all processes online through my website. By adapting your accustomed e-commerce experience to design processes, you can add the product you want to the basket and get the design service in the comfort of your home. You can type the product name you need into the search field on the main page or you can find it on the Services page. The names of some products may differ according to the market, you can contact me for the products you cannot find. My site will guide you step by step during the ordering process, which starts by adding the product you have decided to buy into your basket.

You have the right to cancel any order whose design has not started, just contact me. After the cancellation e-mail sent to you, you can view the amount you paid for the order on your credit card statement or bank account transactions. (average 5 working days) **For purchases with installments, the price you paid for the order will be returned to your card in installments. ** Iban Number - I will need the name, surname and bank information of the Iban holder for your money transfer/EFT payments. It is not possible to cancel the order that has entered the design phase.

After logging in Hover your mouse cursor over your name on the top right of the screen and click "My Orders" from the drop-down menu. After clicking the "My Orders" button, the site will direct you to a page where you can view your orders and their details. When you click on the Details" button you can check your design and order status and create it from the same order again.

Cancellation and refund of the order that has entered the design phase is not possible.

To learn the order number of an order you have created, you can access it by clicking on the "My Orders" screen after logging in on my website. The order numbers of all the orders you place on my website appear on this screen.

Of course. You may not be able to find the product or service you are looking for on my website, as the design may change according to requests and is required in every medium. For this, the best thing for you is to get a price quote. Thanks to the price offer, I make special pricing for you and the job, and create a special payment plan.

For your help, complaints and suggestions, you can easily reach me through multiple different channels. The communication channels you can reach me are as follows. I need your membership e-mail address, phone number or order number, if any, so that I can share information with you faster. Contact Form: You can upload your files and give details about the subject via this form. You can reach the contact form click here. Live Support (Chat): You can get support from me by clicking the "let's chat" button on the right corner of my web page within the specified hours. Live Support (Telephone): You can reach me at 0542 412 68 81 within the specified hours.Şahan Design working hours are 10:00 - 00:00 every day of the week except for public holidays. Your messages to live support or communication channels outside the specified hours will be answered quickly.

1. Click on the sign up button on the siteYou can become a member by clicking on the "Member Login or Become a Member" button on the top right of any page on my website and selecting the subscribe option. After selecting the sign-up option, it will be sufficient to enter the requested information. ** When you become a member of my site, I send an activation e-mail to your e-mail address. You can complete your activation process by clicking on the link sent via email. In cases where the mail does not come, I recommend you to check your spam box and the e-mail address you created the order. If you need support, it will be enough to contact me with your e-mail address that you are a member of. 2. In the order creation processIf you continue shopping by adding a product to the basket without logging in, you will be asked for your e-mail address during the basket process. After entering your e-mail address, I will ask you for other necessary information, so you can create your membership and complete your order without leaving the basket.

You have to be a member in order to be able to actively place an order on my site. Being a member allows you to be advantageous in different subjects. If you are a member, you can also be informed about periodic campaigns even if you do not have an order. Some of the advantages you can enjoy as a member: You can track the status of your orders more easily. You will not waste time by re-entering the required information in each order. You can continue your shopping from where you left off and you will not lose your products in the basket. You can view your previous orders. You will be the first to know about campaigns and discounts. You can save time on your next orders by saving your payment information.

You must be a member in order to order actively on my site. Why For information on how to become a member You can browse our content titled “Why Should I Become a Member?”.

After logging into the website, hover over your name at the top right of the page You can update your e-mail address in the “My Account” section.

If you forgot your password, you can login to your account by resetting your password. Steps to follow to reset password: Click on 'Forgot password' from the 'Member Login' page. When you enter your e-mail address belonging to your membership and click 'Send', a link will be sent to your relevant e-mail address. You can create a new password by clicking the incoming link. If the link did not reach you, check your spam folder. Also, you can change your password from the "Change Password" section on the My Account page at any time.

Your password you use to log in to my website can be changed at any time from the "Change Password" section on the "My Account" page

Sahan Design's services to agencies, designers, corporate companies, SMEs, etc. It is a special membership program full of advantages offered to its users. Customers whose orders have been completed in the last 3 months with a total amount of 2.500 TL or more automatically become a member of Şahan Design Pro and you can immediately start benefiting from the advantages offered. When you upgrade to a pro membership, you will automatically receive a welcome mail to the pro membership. If you become a Pro member, you can start enjoying 20% Discount on All Products. (Products with special price tags and products with special offers are not included in the discount.) Spending SD Points ApplicationIt is a point application that earns as you spend SD points. You can spend the money points you earn on your orders with no lower limit, whenever you want. *** In case of cancellation or return of the relevant order or products in the order, the money points used in that order will be returned to your account. If you need detailed information: https://www.sahandesign.com/sd-points **I automatically send a reminder e-mail to my Pro members 10 days before the end of membership.

After logging into the website, you can delete your registered cards from the "My Wallet" section on the left of the page, after hovering over your name at the top right of the page and clicking on my information.

Your membership cancellation requests contact You can do this by contacting me via or other channels.

For your help, complaints and suggestions, you can easily reach me through multiple different channels. The communication channels you can reach me are as follows. I need your membership e-mail address, phone number or order number, if any, so that I can share information with you faster. Contact Form: You can upload your files and give details about the subject via this form. You can reach the contact form click here. Live Support (Chat): You can get support from me by clicking the "let's chat" button on the right corner of my web page within the specified hours. Live Support (Telephone): You can reach me at 0542 412 68 81 within the specified hours.Şahan Design working hours are 10:00 - 00:00 every day of the week except for public holidays. Your messages to live support or communication channels outside the specified hours will be answered quickly.

You can add the discount code after it is opened by clicking the "Add Promo Code" field on the payment page. After adding the code, click the "Redeem" button, and the discount will be applied to your order. ** In our campaigns applied to the cart; When you add the product to the cart, the discount will be applied automatically. When you enter any code, the automatic discount will be closed and the code discount will be active.

You can view the campaigns on my site from the Opportunities of the Day tab on the main page.

You have to add the discount coupon before ordering. Discount coupons cannot be added after the order is completed. I recommend that you contact me to create a new order with order cancellation or to hear if there is a different solution.

You can use the coupon on the products that are valid in accordance with the terms of the discount coupon you want to use. The 50 TL discount coupon created specifically for the first order is valid only for the first order created by new members.

Yes. After canceling your first order, you can benefit from the discount by reapplying the relevant code while creating your new order.

For your help, complaints and suggestions, you can easily reach me through multiple different channels. The communication channels you can reach me are as follows. I need your membership e-mail address, phone number or order number, if any, so that I can share information with you faster. Contact Form: You can upload your files and give details about the subject via this form. You can reach the contact form click here. Live Support (Chat): You can get support from me by clicking the "let's chat" button on the right corner of my web page within the specified hours. Live Support (Telephone): You can reach me at 0542 412 68 81 within the specified hours.Şahan Design working hours are 10:00 - 00:00 every day of the week except for public holidays. Your messages to live support or communication channels outside the specified hours will be answered quickly.

You can complete your order by choosing one of the multiple payment methods on my website. When you come to the payment step in the cart process, you can choose one of 2 options: Payment options Credit Card - Debit (salary or money card) EFT/Transfer When you choose to pay by card, you will be asked to enter your card information. You can pay by credit card in installments or in one go. When you select the money transfer option, you can see my account information and say complete the order without making any payment.

Your card information on the payment screen where you enter your card information You can save your card by ticking the "I want to save my card information" option and giving your card a name. Card registration will take place after your order has been successfully completed. You can view your saved cards under “My Account” page “My Wallet” and remove them at any time.

When you add the products to the cart and come to the payment step, the credit card payment option will be automatically selected. In this step, it will be sufficient to enter the credit card information you want to use for payment in the relevant fields. You can pay in one installment or by credit card. In order to see the installment payment options, you need to enter your credit card information. Credit card installment purchases are subject to maturity, but no interest is charged for periodic campaigns. You can see the details about the interest on both the product page and the basket payment step after you enter your credit card information: After entering your credit card information, you can save your credit card information in order not to re-enter it in the next shopping, and activate the payment option with 3DS. Credit card information is stored on a secure infrastructure with Level 1 PCI DSS certificate with PAYTR assurance.

To pay by wire transfer; You can create your order by selecting Remittance at the payment stage and clicking the "Complete Order" button.You can make your money transfer / EFT payments using my account information below. When making your payment, you must specify your order number in the explanation field. After your payment reaches me, your order is found with the information written in the description and payment confirmation is given. Account Holder: Abdullah SAHAN QNB Finansbank Branch Code (03663) Account Number: 96346283 Iban Number: TR84 0011 1000 0000 0096 3462 83 *** Your order process will start after payment confirmation.

For your help, complaints and suggestions, you can easily reach me through multiple different channels. The communication channels you can reach me are as follows. I need your membership e-mail address, phone number or order number, if any, so that I can share information with you faster. Contact Form: You can upload your files and give details about the subject via this form. You can reach the contact form click here. Live Support (Chat): You can get support from me by clicking the "let's chat" button on the right corner of my web page within the specified hours. Live Support (Telephone): You can reach me at 0542 412 68 81 within the specified hours.Şahan Design working hours are 10:00 - 00:00 every day of the week except for public holidays. Your messages to live support or communication channels outside the specified hours will be answered quickly.

You have the right to cancel any order whose design has not started, just contact me. After the cancellation e-mail sent to you, you can view the amount you paid for the order on your credit card statement or bank account transactions. (average 5 working days) **For purchases with installments, the price you paid for the order will be returned to your card in installments. ** Iban Number - I will need the name, surname and bank information of the Iban holder for your money transfer/EFT payments. It is not possible to cancel the order that has entered the design phase.

Cancellation and refund of the order that has entered the design phase is not possible.

In case you realize that the product's features are faulty after completing the order in your purchases made through my website, you should follow different paths depending on whether the design process of the order is started or not; 1. If Design Has Not Started:If the product you ordered has not started to be designed, you must cancel your order and re-order with the correct dimensions and features. (Changes cannot be made on the current completed order.) 2. If the Design Has Begun:It is not possible to cancel products that are in the design process. If the design has not been started, you can fill out my support form to cancel your order.

There is no return option for products designed in accordance with the information sent by you. However, if there is a problem with these products solely caused by me, it will be redesigned upon your request and my assessment and delivered within the time specified in the acceptance of the change request. I would also like to state that if the design is redesigned for a reason caused by me, the design will be redesigned as approved by you. In order for the return to be processed, it is sufficient to contact me and specify your return request. If there is any copyright element in the design or any defect in the design, the necessary problem will be solved by sending it to me from the contact page, otherwise, if the problem cannot be solved, the refund will be processed within 1 - 10 working days. It cannot be returned if it is used or if the design file is accessed after the order is completed. After the product's compliance with the above-mentioned Return Conditions is checked, it is found suitable for return and the return is approved, the refund of the payment you made for your order will be transferred to your credit card or bank account, depending on your payment method. Depending on your bank, it may take a few days to see your refund on your credit card or bank account. The refund period depends only on the bank where you have your account and in this context, I do not have any right or authority regarding the process.

The refund of the payment you made for your order will be transferred to your credit card or bank account, depending on your payment method, within 10 days after your order has been checked and found eligible for return and the return has been approved. Depending on your bank, it may take a few days to see your refund on your credit card or bank account. The refund period depends only on the bank where you have your account and in this context, I do not have any right or authority regarding the process.